FAQ

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Supporting Documents

What supporting documents do I need to provide if I want to be your client?

• A color copy of valid passport or other official identification document issued by the authorities of the country of which you are a citizen (e.g. passport, identity card, etc). The identification document must contain your full name, an issuance date and an expiration date, your place and date of birth and your signature.
• A recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection, bank account statement) dated within the last 6 months and confirming your registered address.

Do I need to provide my proof of residency?

Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide rent agreement, a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet and/or cable TV connection) or bank account statement not older than 6 months, and confirming your registered address.

Why do I need to submit my documents for account validation?

As a regulated company, we operate in accordance with a number of compliance-related rules and procedures imposed by our main regulatory authority, the National Bank of Belarus and the “Law of the Republic of Belarus no.165-z, dated June 30, 2014 on measures for prevention of laundering of criminal proceeds, financing of terrorism and financing of proliferation of weapons of mass destruction”, as well as international principles and measures for the Prevention of Money Laundering and Financing of Terrorism. These procedures involve the collection of adequate documentation from our clients under applicable ‘Know Your Client (KYC)’ and Anti-Money Laundering (AML)’ rules, including the collection of a valid Passport and/or ID card and a recent (issued within the past 6 months) utility bill or bank account statement that confirms your registered address.

Do I need to upload my documents again if I open a new trading account and my first account was already validated?

No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.

Can I update my personal information?

If you wish to update your email address, please send an email to kimbo@fxpn.by from your registered email address.
If you wish to update your residential address, please send an email to kimbo@fxpn.by from your registered email address and upload the new Proof of Address (not older than 6 months) confirming that address in the Client Zone on the website.

Trading Accounts

How can I open a trading account?

It is simple and quick. Click Open a Real Account, fill in the Account Opening Application form and upon completion you will receive an email with your login details that you can use to log in to our secure Client Zone. Here you will be able to fund your trading account by clicking the Deposits tab in the main menu. If you are already an existing Real Account holder, you can open an additional account in the Client Zone.

How long does it take to open a trading account?

In case you fill out all details correctly, it takes less than 5 minutes.

How can I start trading?

If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the trading platform of your choice.

What trading account types do you offer?

• Silver Account:
o Minimum Deposit 200$
o Spreads from 1.8 pips
• Gold Account:
o Minimum Deposit $10 000
o Spreads from 1.3 pips
• Platinum Account:
o Minimum Deposit $50,000
o Spreads from 0.7 pips
For further details, please click here.

How long can I use a demo account?

Our demo accounts do not have an expiry date, and so you can use them as long as you want.

What is the minimum deposit for a trading account?

The minimum deposits for the different account types we offer are as follows:
• Silver Account:
o Minimum Deposit 200$
• Gold Account:
o Minimum Deposit $10 000
• Platinum Account:
o Minimum Deposit $50,000
For further details, please click here.

Is it possible to lose more money than I deposited?

No, you cannot lose more than the amount you deposited. Should the slippage of a certain currency pair cause a negative balance, it will be reset automatically with your next deposit.

Is my money safe?

Kimbo LLC is a company registered in the Republic of Belarus with company registration number 193295922 and registered office address at 220077 Minsk, Uborevicha sir. 111-4, floor 2, office 2, Republic of Belarus. The safety of client funds and consumer protection at Kimbo LLC is organized as follows:
• Regulated Broker
Kimbo LLC is authorized and regulated by the National Bank of Belarus and has a special certificate of registration in the forex companies register issued by the National Bank of the Republic of Belarus, No.21 dated 11.03.2020. As such, Kimbo LLC operates in accordance with the “Edict of the President of the Republic of Belarus No. 231, On Carrying Out Activities in the Over-the-counter Forex Market“, dated June 4, 2015, and the related regulatory legal acts.
Kimbo LLC complies with all the financial standards set by the National Bank of Belarus and, in accordance with the requirements of the National Bank of Belarus, has an authorized share capital of at least 200 000.00 Belarusian Rubles.
Kimbo LLC is sending weekly financial reports to the National Forex Center.
• Segregation of clients’ funds
Clients’ funds are deposited and transferred into to the Company’s segregated client bank account. These funds are off balance sheet and cannot be used to pay creditors in the unlikely event of Company insolvency and are safe and secure from any unlawful use.
• Membership of the Guarantee Fund of the National Forex Center
Kimbo LLC is a member of the Guarantee Fund of the National Forex Center. The Fund creates a security deposit on the accounts with special operation mode in the amount of no less than 50% of clients’ funds.
Kimbo LLC has made its contribution to the Guarantee Fund of the National Forex Center in the amount of $55,000 and is depositing, on the weekly basis, additional amounts in the Guarantee Fund of the National Forex Center, which are not less than 5% of its clients’ margin requirement. This allows us to provide our clients with the Negative Balance Protection, mentioned below.
• Negative Balance Protection
In case the market volatility doesn’t allow the client to keep a positive balance on his/her investment account, Kimbo LLC automatically tops up the balance to 0 and the client doesn’t have to pay anything for this.
• Membership of the Financial Market Development Association of Belarus (ARFIN)
Kimbo LLC is an official member of ARFIN, which resolves disputes between its members and their clients. One of the Association’s goals is an alternative pre-judicial resolution of disputes arising between its members and their clients.

Do you allow news trading?

Yes, we do.

What leverage do you offer?

We provide leverage from 100:1 for “regular clients”, up to 200:1 for “qualified clients” and 500:1 for “professional clients”. The leverage depends on the instrument traded. Please read more details about this in our Leverage Policy, here.

What is margin / margin level / free margin?

Margin is the required amount in the base currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair, and then converted into the base currency of your trading account, which will be numerically displayed on your MT4, or any other trading platform.
The margin requirement for gold and silver is calculated like this: Lots * Contract Size * Market Price / Leverage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
For CFDs, the required margin is Lots * Contract Size * Opening Price * Margin Percentage. The result will be in USD, which will be converted into the base currency of your trading account (in case it is other than USD).
Margin level is calculated with the formula Equity/Margin * 100%.
Free margin is your equity minus margin. It means the available funds that you use for opening new positions, or for maintaining existing positions.

How can I calculate the margin?

Margin calculation formula for forex instruments is the following:
(Lots * contract size / leverage) where the result is at always in the primary currency of the symbol.

What is the margin formula for gold/silver?

The gold/silver margin formula is the following:
Lots * contract size * market price/leverage.

What is the margin for CFDs?

The CFDs margin formula is the following:
Lots * Contract Size * Opening Price * Margin Percentage.

How do you calculate swaps in currency pairs (in forex) and for gold/silver?

The swap formula for all forex instruments, including gold and silver, is the following:
Lots * long or short positions * point size
Please note that if the base currency of the trading account is in EUR, the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

Do you allow scalping?

No, scalping is not permitted.

What is stop loss?

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the stop loss. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.
Using stop loss is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current BID price on BUY, or above the current ASK price on SELL.

What is take profit?

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit is reached, the order will be closed. Please note that you need to leave certain distances from the current market price when you set up stop/limit orders.
Take Profit points are always set below the current ASK price on SELL, or above the current BID price on BUY.

What is trailing stop?

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders. For more details about the distance in points for each currency pair, please view the limit and stop levels here.

What does close-by mean?

The close-by is a function on the MT4 platforms that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.

What does multiple close by mean?

Multiple close-by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.

How can I calculate 1 pip of profit or loss?

Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

Do you allow hedging?

Yes, we do. You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 0.
However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once, and it can be seen here.
The margin of CFDs, when you are hedged, is always 50%.

What is leverage? How does it work? Why is less money required for a higher leverage and is the risk higher?

Leverage is the multiplication of your balance. This allows you to open bigger trading positions since the margin required will be lowered according to the leverage you have chosen. Even though with leverage you can make a bigger profit, there is also a risk of having a bigger loss because the positions you open will be of higher volume (lot size).

Can I change my leverage? If yes, how?

No, you cannot change the leverage.

What is the Profit Calculation for CFDs?

The profit calculation is as follows:
(Close Price-Open Price)*Lots*Contract Size

Where are my funds kept?

All our clients’ funds are kept in segregated accounts with tier 1 banking institutions.

Do you have slippage?

Slippages hardly ever occur if you trade with us. Sometimes, however, especially when important economic news is released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.
At future-trade.com, your orders are filled at the best available market price, which may be to your benefit.
More information on our Best Interest and Order Execution Policy is available here.

How can I be sure that the money on my trading account is safe?

Kimbo LLC is authorized and regulated by the National Bank of Belarus and has a special certificate of registration in the forex companies register issued by the National Bank of the Republic of Belarus, No.21 dated 11.03.2020. As such, Kimbo LLC operates in accordance with the “Edict of the President of the Republic of Belarus No. 231, On Carrying Out Activities in the Over-the-counter Forex Market“, dated June 4, 2015, and the related regulatory legal acts.
Kimbo LLC complies with all the financial standards set by the National Bank of Belarus and, in accordance with the requirements of the National Bank of Belarus, has an authorized share capital of at least 200 000.00 Belarusian Rubles.
Kimbo LLC is sending weekly financial reports to the National Forex Center.

Can I open more than one trading account?

Yes, you can. It is preferable, however, to use the same personal details as for your other trading account(s). You can register for an additional account in the Client Zone.

Will my account be archived if I have zero balance on it?

Trading accounts with zero balance are archived after a period of ninety (90) calendar days. Kindly note that once a trading account has been archived, it cannot be re-opened. In the event that you only have an archived account and no active accounts to trade on, you need to register a new trading account here.

Do you close my open positions and placed order if I go offline?

Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops. Trailing stops become inactive when you close or log out of MetaTrader4. Expert advisors also become inactive when MetaTrader4 is closed or you are not logged in.

I cannot log in to my account but I need to close an open position. What do I do?

You may close/open a position or place an order by telephone or via e-mail, 24 hours a day. Simply call up our dealing room on +375 44 585 69 85 or send an e-mail at brokerage at kimbo@fxpn.by. You will be asked for your platforms’ login for security reasons before your request is executed.

How can I access my trading reports?

You can generate the report on your trading activity on the MT4 platform. Simply right-click “Account history” in the MT4 terminal window), set the time period (e.g. 1 year, 1 month, 1 week) by selecting “Custom period”, and then right-click on “Save report”.

Why are rollover rates tripled on Wednesdays?

When placing a trade in the spot forex market, the actual value date is two days forward, for instance, a deal done on Thursday is for value Monday, a deal done on Friday is for value Tuesday, and so on. On Wednesday, the rollover amount is tripled to compensate for the following weekend (during which time rollover is not charged because trading is stopped at weekends).

Do you provide live forex tutorials? How can I learn the basics of trading?

Every client of fxpn.by has their own Personal Account Manager, who does not only provide full technical support via live chat, email or by phone, but you can also schedule with him/her one-to-one training sessions to learn the basics of MetaTrader4.
We also offer our clients video tutorials on how to use platforms, as well as free weekly webinars and on-site seminars in different countries.

Do you accept US clients?

According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.

What is one-click trading? How can I enable it?

One-click trading allows you to open positions with just one click. When you want to close a position, however, one click does not work and you will need to close it manually.
To enable one-click trading on the left corner of your chart, you will find an arrow. By clicking that arrow, you enable one-click trading and a window appears on the left corner of the chart.

Can I change my account type?

It is not possible to change your account type, but if you wish to open an additional account, you can easily do that in the Client Zone at any time by choosing the account type of your preference.

Can I change the base currency of my account?

It is not possible to change the base currency of your existing trading account. However, you can open an additional account in the Client Zone at any time and choose the base currency of your preference for it.

Do you offer binary option trading?

No, we do not.

Deposits/Withdrawals

What payment options do I have to deposit/withdraw money?

We offer a wide range of payment options for deposits/withdrawals: by multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods.
As soon as you open a trading account, you can log in to our Client Zone, select a payment method of your preference on the Deposits/Withdrawal pages, and follow the instructions given.

In which currencies can I deposit money into my trading account?

You can deposit money in any currency and it will be automatically converted into the base currency of your account, at prevailing inter-bank prices.

What is the minimum amount that I can deposit/withdraw?

The minimum deposits for the different account types we offer are as follows:
• Silver Account:
o Minimum Deposit 200$
• Gold Account:
o Minimum Deposit $10 000
• Platinum Account:
o Minimum Deposit $50,000
For further details, please click here.
There is no minimum withdrawal amount.
All withdrawal requests from accounts that have been verified (i.e., in regard of which all requested “Know Your Customer (KYC)” documentation has been provided and accepted, will be completed within 24 working hours on business days; however all withdrawal requests submitted will be instantly reflected in the clients’ trading account as pending withdrawals. In case a client selects an incorrect withdrawal method, the clients’ request will be processed according to the Withdrawal Priority Procedure described below. All client withdrawal requests shall be processed in the currency in which the deposit was originally made. Should the deposit currency differ from the transfer currency, the transfer amount will be converted into the transfer currency at the prevailing exchange rate.

What is the withdrawal priority procedure?

In order to protect all parties against fraud and minimize the possibility of money laundering and/or terrorist financing, we will only process withdrawal/refunds from accounts that have been verified (i.e., in regard of which all requested “Know Your Customer (KYC)” documentation has been provided and accepted and then only back to the source of the original deposit according to the Withdrawal Priority Procedure below:
• Credit/debit card withdrawals. Withdrawal requests submitted, regardless of the withdrawal method chosen, will be processed via this channel up to the total amount deposited by this method.
• E-wallet withdrawals. E-wallet refunds/withdrawals will be processed once all Credit/Debit card deposits have been completely refunded.
• Other Methods. All other methods such as bank wire withdrawals shall be used once deposits made with the above two methods have been completely exhausted.

If my withdrawal amount exceeds the amount I have deposited via credit/debit card, how can I withdraw?

Since we can only transfer the same amount back to your card as the amount you have deposited, profits can be transferred to your bank account via wire transfer. If you have also made deposits via E-wallet, you also have the option to withdraw profits to that same E-wallet.

Can I withdraw my money whenever I want?

In order to withdraw funds, your trading account must be verified/validated. This means that first you need to upload all requested “Know Your Customer (KYC)” documentation in our Client Zone: Proof of Identity (ID, passport, driving license) and Proof of Residency (utility bill, telephone/Internet/TV bill or bank statement), which include your address and your name (not older than 6 months).
Once you receive confirmation from our Back Office Department that your account has been verified/validated, you can request the funds withdrawal by logging in to the Client Zone, selecting the Withdrawal tab and sending us a withdrawal request. It is only possible to send your withdrawal back to the original source of deposit. All withdrawals from accounts that have been verified (i.e., in regard of which all requested “Know Your Customer (KYC)” documentation has been provided and accepted, are processed by our Back Office within 24 hours on business days.

Can I withdraw my money if I have an open position?

Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).
If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.

How long does it take for funds to reach my bank account?

It depends on the country the money is sent to. Standard bank wire may take up to five (5) working days. Bank wires to some countries may take up more than five ( 5) working days.

How long does the deposit/withdrawal take by credit card, e-wallet or any other payment method?

All deposits are instant, except for the bank wire transfer. All withdrawals from accounts that have been verified (i.e., in regard of which all requested “Know Your Customer (KYC)” documentation has been provided and accepted, are processed by our back office in 24 hours on business days.

Are there any deposit/withdrawal fees?

We do not charge any fees for client deposits or withdrawals other than via Debit / Credit card withdrawals (where a 1.5 % withdrawal fee applies regardless of the withdrawal amount).
Clients making both deposit and withdrawals via Wire Transfer will be subject to the transferring bank(s) wiring fees.

Can I transfer funds from my trading account to another client’s trading account?

No, this is not possible. It is forbidden to transfer funds between different clients’ accounts and involve any third parties.

Can I deposit to/withdraw from my friend’s/relative’s account?

As we are a regulated company that is operating in accordance with a number of compliance-related rules and procedures imposed by our main regulatory authority, the National Bank of Belarus and the “Law of the Republic of Belarus no.165-z, dated June 30, 2014 on measures for prevention of laundering of criminal proceeds, financing of terrorism and financing of proliferation of weapons of mass destruction”, as well as international principles and measures for the Prevention of Money Laundering and Financing of Terrorism, we do not accept deposits/withdrawals made by third parties. Your deposit can only be made from your own account, and the withdrawal has to go back to the source where the deposit was made.

Is it possible to transfer money from one trading account to another trading account?

Yes, this is possible. You can request an internal transfer between two trading accounts, but only if both accounts have been opened under your name and if both trading accounts have been validated. If the base currency is different, the amount will be converted. Internal transfer can be requested in the Client Zone, and it is instantly processed.

I used more than one deposit option, how can I withdraw now?

If one of your deposit methods has been a credit/debit card, you always need to request withdrawal up to the deposit amount, as a prior to any other withdrawal method. Only in case that amount deposited via credit/debit card is fully refunded back to source, you may select another withdrawal method, according to your other deposits.

Trading Platforms

What is the difference between demo and real accounts?

While all features and functions of a real account are also available for a demo account, you should keep in mind that simulation cannot replicate real trading market conditions. One relevant difference is that the volume executed through the simulation does not affect the market; while in real trading volumes have effect on the market, especially when the deal size is large. The speed of execution is the same for real trading accounts as for the demo accounts.
Moreover, users can have a very different psychological profile depending on whether they trade with demo or real accounts. This aspect may impact the evaluation performed with the demo account. We advise you to be cautious and avoid complacency about any conclusion that you may draw from using a demo account. You can read more details about demo accounts here.

Can I use robot/auto traders or expert advisors (EAs)?

Yes, you can. All our trading platforms support the use of EAs. We require that you inform us in advance, when you intend to use robot/auto traders or expert advisors (EAs) on our trading platforms.

Do you provide any kind of online support/tutorial for how to use the trading platforms?

Feel free to contact your Personal Account Manager via live chat, email or by phone to schedule a presentation on the trading platforms. We are ready to help you with one-to-one detailed explanation at any time convenient for you.

What is ASK and BID price, and how can I see the opening/closing prices on my chart?

Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, you are only able to see the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.

Do you offer trading platforms for MAC?

Yes, we do. The MT4 trading platform is also available for MAC.

Can I trade stock CFDs with my existing MT4 trading account?

Yes, you can.

What instruments can I trade?

You can trade all the instruments available at fxpn.by including Stock CFDs, Stock Indices CFDs, Forex, CFDs on Precious Metals, CFDs on Energies and CFDs on cryptocurrencies.

How can I find the financial instruments for my trading account on the platform?

According to your account type, the trading instruments are displayed with a unique suffix/symbol.