Complaints Handling Procedure

The changes of making a profit on the Forex OTC market inextricably linked to the risk of incurring a loss. Please not: Clients trading CFDs do not own or have any other rights to the underlying assets. Dear valued client, We would like to inform you about the changes in the legal documents which become effective in 10 calendar days from the date of this announcement.

As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a complaint handling procedure of which this form is a mandatory part of the procedure. Upon receipt of this complaint form duly completed, a thorough investigation of your claim(s) will be conducted with full priority and a preliminary answer will be provided to you 21 days from the day your complaint is officially submitted.

If you have any questions or concerns, please feel free to contact our Customer Support Department at [email protected].